联络亚马逊客服去差评的邮件格式

今日跟各位共享的是，联络亚马逊客服去差评的邮件格式。

1.应当在QA问(有vp或是并没有vp都能够尝试，例如顾客问这一产品是否有某一功能模块的。)

DearAmazon,

Thisreviewregardstoaskingthefunctionsabouttheproduct,maybethebuyerdoesnotknowwheretoaskaboutit

HeshouldaskinQAoremailtotheseller,notleavingabadreviewhereforus,soitisveryfair

forweseller

Pleaseinvestigateit,andhelpustoremoveit.Thankyou

2.很令人满意，可是给差评(假如顾客留1星2星，可以去掉，可是3星难以去掉)

Dearamazon,

Thisisreview,wethoughthatthebuyerleftwithwrongstar

QualitàprezzookCarino.Iltuchébuonoelasincronizzazionedirubricamessaggienotificheéveloce,unavoltachesièscaricatalappBuonprodotto.Consegnaperfetta

Thecontentofthisreview,allaspectsarepositive,butheleftuswithonly3star,

Maybethebuyeristooexcitedtoclickwiththewrongstarbyaccidentally.

Pleaseinvestigateitandhelpustoremoveit.

Thankyou

3.接到产品是裂的(amazon派送，你能适度在电子邮件说产品，外包装坏得很严重，是amazon的义务)

Dearamazon,

Thisisreview,thebuyersaidthatshereceivedtheScratchesone,andthepackagewasbroken,so

wethoughthepackagewasdamagedwhenamazonshipit.

Causethepackagewasshippedbyamazon,soamazonwillberesponsibleforit.

Wecheckedallofourproductsverycarefullybeforeshippingtoamazonwarehouse,sothe

productisgoodwhenweshippedit.

Pleaseinvestigateitandhelpustoremoveit.Thankyou

4.二手货

Dearamazon,

Thisisreview,thebuyersaidthatshereceivedtheScratchesandtheusedone,andthepackagewasbroken,sowethoughthepackagewasdamagedwhenamazonshipit.

Andtheitemmustbethereturnedproductbyotherbuyer,Amazondidnotcheckthereturneditemcarefully,andputthereturneditemtothesellablewarehouse.

Sothisbuyerreceivedanusedproduct.

Causethepackagewasshippedbyamazon,soamazonwillberesponsibleforit.

Wecheckedallofourproductsverycarefullybeforeweshippedtheproductstoamazonwarehouse,sotheproductisgoodwhenweshipit.

Pleaseinvestigateitandhelpustoremoveit.Thankyou.

5.差评含有羞辱性的语言表达

Thecommentincludesobscenelanguage,pleaseremoveit,thankyou.

DearAmazonTeam,

Thecustomerreviewincludesobscenelanguage.Everybuyershavetherighttoreviewproduct,butidontthinkthatheshouldusefoullanguage,itcantmeettheguidelineofthereviewpolicyfromamazon

Thecontentofreview:只提取粗话一部分

Pleaseinvestigateitandhelpustoremoveit.

Thankyou

BestRegards

6.并没有vp(较为难去，可以尝试)

DearAmazonTeam,

Ifoundallordersandcantfindthisorder,thereviewerneverbuyitandusetheproduct,thisisamaliciouscomment,pleasehelpmeremoveit.Thankyouinadvance.

BestRegards

7.不容易采用的(如331不容易运行)

DearAmazon,

Thisreviewregardstoaskingthefunctionsabouttheproduct,maybethebuyerdoesnotknowwheretoaskaboutit

HeshouldaskinQAoremailtotheseller,notleavingabadreviewhereforus,soitisveryunfairforweseller.

Pleaseinvestigateit,andhelpustoremoveit.

Thankyou

8.留评错的差评(这一状况较罕见，他在大家店面和别的商家那边留具体内容一模一样的差评，但人们并没有vp，别的商家那边有vp)

Dearamazon,

Thisisreview,wethoughthatthebuyerleftinthewronglink.

The2reviewersforthe2linksareallthesame,

Thebuyerleftthereviewinourproductlink,thereisnoAcquistoverificato,butheleftinanotherstorelink,thereisAcquistoverificato,sowethoughtthatthebuyerleftthereviewinthewronglink,andrealisedthathediditwrong,sohereviewedtothecorrectlinkagain,soforotherstorelink,thereisAcquistoverificato

1.Hereisourlink:

https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/?ie

2.Hereisanotherlink(withAcquistoverificato,thebuyershouldlefthisreviewinthislink,notours)

CORREZIONEFEEDBACKnonfunzionaconhuaweip9lit...

UTF8

Pleasechecktheattachment.

Pleaseinvestigateitandhelpustoremoveit.Thankyou.

温馨提醒:

假如客户服务部帮助删除，就隔一两天再开case，碰到不一样的在线客服很有可能就去掉的。

这种review，每一次开case以后，立即copy到一个文字上，下一次开case立即拷贝上来，不用一次次填

如下所示：(下一次开case立即copy就好了)

ASINorISBNoftheproduct:B01LZE2PKP---去掉了

Titleofthereview:Danoncomperare

Thenameofthereviewer:Paolo

Thedateofthereviewasitappearsonourwebsite:16settembre2017

Thedirectlinktothereview/post(clicktheCommentslinkafterthereview,andcopy/pastetheURLthatdisplaysinyourwebbrowser:

https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K/?F8

Requiredaction:

DearAmazonTeam,

Thecommentincludesobscenelanguage,pleaseremoveit,thankyou

BestRegards

游水作用

Thiscommentisaquestiontoourproducts.Customerisaskinghowdoestheswimmingfunctionwork.Itshouldntbeaproductsreview.Itisjustaquestion.Customerleftthewrongposition.Also,wehaveansweredhisquestionbycommentsandemail.Pleaseremoveit.Thanks

欺诈顾客

misleadotherconsumers

并没有充电头

Requiredaction:

Asthereviewthecustomercomplainthatitisnocharger,however,infact,forthisfitnesstracker,ouraccessorieswithoutcharger,becauseitisnoneedthechargertocharge,thecorrectchargeway:usetheusbportofacomputerorpoweradapterconnectedtothesocketWall

Andpleasecheckwiththeattachment,Thechargewaywehaveclearlydescribedinourusermanualandproductpage.

soitisnoourproductproblem,itisthecustomernotreadtheinformationabouttheusermanualandproductpage

Sopleasehelpusremoveit,thisreviewisunreasonableanditwillmisleadtheotherpurchasecustomers.

违反价格政策

DearAmazon,

ThisreviewviolatestheamazonpolicyaboutCommentsonpricing,productavailabilityorpurchaseoptionsarenotrelatedtotheproductandshouldnotbesharedinCustomerReviewsorCustomerQuestionsandAnswers.

Itisnofairforus,anditwillalsomisleadtheotherbuyers,pleasecheckitandremoveit,thanks!!!

并没有vp，恶意差评

DearAmazonTeam,

ThiscustomerreviewwithoutVerifiedPurchase,Ifoundallordersandcantfindthisorder,thereviewerneverbuyitandusetheproduct,itisnobaseonahonestopinionsandexperience,thisisamaliciouscomment,itisnofairforus,anditwillalsomisleadothercustomers,pleasecheckitandhelpmeremoveit.Thankyouinadvance.

BestRegards

没有充电器并没有vp

DearAmazon,

thecustomercomplainedthatthereisnochargerinthepackage,but,infact,ourfitnesstrackerdoesntneedachargertochargeit,itcanbechargeddirectly,wehavealsomentioneditonourlisting

Anotherconcerns,wefoundthattheorderiswithoutverifiedpurchased,andwealsocannotfindthisorder,sothebuyermustleaveawrongreviewonourproduct.

Itisnofairforus,thecustomerreviewisnobaseonahonestandrealexperience,pleaseremoveit,thanks!

货运物流问题

Hi,thecustomerreviewisallaboutshipping,andtheorderisshippedbyAmazon,itisnofairforus,pleaseremoveit,thanks.

找不着订单竞争对手

DearAmazon,

Sorrytobotheryou,howeverIcantfindthisorderevenfoundalltheorders.Thereviewerneverbuyutandusetheproduct,thisisamaliciouscomment,itmustbefromthecompetitor,sounfairforus.

Plskindlyhelpustoremoveit.Highlyappreciatedforyourhelp.

Bestregards