Wish：客户投诉留言模板和处理订单模板

1、当买家光临你店肆,问询产品信息时：要点：跟买家初度打招呼，要亲热、天然并表示出你的热心。尽量在开始交流时把产品元素介绍清楚，典范参阅:Hello,mydearfriend.Thankyouforyourvisitingtomystore,youcanfindtheproductsyouneedfr

1、当买家光临你店肆,问询产品信息时：
要点：跟买家初度打招呼，要亲热、天然并表示出你的热心。尽量在开始交流时把产品元素介绍清楚，典范参阅:
Hello,mydearfriend.Thankyouforyourvisitingtomystore,youcanfindtheproductsyouneedfrommystore.Iftherearenotwhatyouneed,youcantellus,andwecanhelpyoutofindthesource,pleasefeelfreetobuyanything!Thanksagain.

2、鼓舞买家进步定单金额和定单数量,提示买家赶快承认定单时可参阅:
Thankyouforyourpatronage,ifyouconfirmtheorderassoonaspossible,Iwillsendsomegifts.Agoodnews:Recentlytherearealotofactivitiesinourstore.Ifthevalueofgoodsyoubuycounttoacertainamount,wewillgiveyouasatisfieddiscount.

3、买卖进行中，奉告买家去参看物流状况时，可参阅：
Thegoodsyouneedhadbeensenttoyou.Itsonthewaynow.Pleasepayattentiontothedeliveryandsignassoonaspossible.Ifyouhaveanyquestions,pleasefeelfreetocontactme.

4、当完结买卖，您表示感谢，并期望他下次能够再次回头时，可参阅：
Thankyouforyourpurchase,Ihavepreparedyousomegifts,whichwillbesenttoyoualongwiththegoods.Sincerelyhopeyoulikeit.Illgiveyouadiscount,ifyouliketopurchaseanotherproducts.

5、推行新产品,收购时节期间依据自己的经历，可给买家引荐自己热销的产品。
Hifriend,
RightnowChristmasiscoming,andChristmasgifthasalargepotentialmarket.Manybuyersboughtthemforresaleintheirownstore,itshighprofitmarginproduct,hereisourChristmasgiftlink,Pleaseclicktocheckthem,ifyouwanttobuymorethan10pieces,wealsocanhelpyougetawholesaleprice.Thanks.
Regards
您好！
在圣诞节降临之际，圣诞礼品将是一个热销产品。许多买家从咱们这进货到他们自己的商店里出售。这个产品的赢利不错。以下是咱们圣诞产品的介绍，请点击了解。10个起批咱们将给您批发的价格.

6、货品断货，货品偶然的断货只需仔细解释一下，买家能够了解，最好的方法是奉告买家自己会活跃尽量帮他找到她所需求的产品，一起向他介绍相似的样式供其挑选
Hifriend,
Wearereallysorrythattheshoesyouorderisoutofstockatthemoment.Iwillcontactthefactorytoseewhentheyaregoingtobeavailableagain.Iwouldliketorecommendyousomeotherprettyshoeswhichhavethesamestyle.Hopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.IftheresanythingIcanhelpPleasefeelfreetocontactus.
Regards
您好!
咱们现已从头设置了价格。在原有价格的基础上，又给您了15%的扣头。咱们供给的价格比市场价要低，在这个产品上，咱们没方法给出更低的价格了。期望你能承受这个价格，假如有任何问题，请和我联络。
谢谢！

7、很多订货问询价格，很多订单询盘，买家若是赶上收购季咱们一定要抓住机会，对他们的回复要一定要翔实，内容一般包含样品的价格、样式、收购量和相应的价格，这个报价主张是包含运费的，并且价格要相对有优势，给买家感觉是给他的一个优惠。
Hifriends
Thankyouforyourinquiry,weverymuchhopetocompletetheorderwithyouforme,hereistheproductslinkyouneed,ifyoubuy100pieces,wecangiveyouawholesaleprice,$25/piece.Ifyouhaveanyidea,Pleaseletusknow,andwewilltryourbesttohelpyou.Lookingforwardtoyourreply.
Regards
谢谢您的询盘，咱们十分期望能够与您完结此笔订单，下面是我对您所需求的产品的介绍，假如您一次购买100件，咱们能够给您一个批发价格，每件25元.假如您有任何的问题，请和我交流。我会竭尽所能来协助你。等待您的答复。

8、海关问题，某些国家海关的严厉查看形成货品延误，主张及时奉告买家，及时的交流让买家感觉你是一直在盯梢货品的状况，并是一位担任的卖家，避免置之脑后形成误解。
Dearfriends
Wereceivednoticeoflogisticscompany,nowyourcustomsforlargeparcelperiodicallyinspectedstrictly,inordertomakethegoodssenttoyousafety,wesuggestthatthedelayinshipment,wishyouaconsenttoagree.PleaseletusknowassoonaspossibleThanks
亲爱的朋友
咱们接到物流公司的奉告，现在贵国的海关对很多邮包进行定时的严厉查看，为了使货品安全的送到达贵处，咱们主张推迟几天发货，期望征得您的赞同。期望赶快得到您的回复

9、退、换货问题。
Dearfriend,
Imsorryfortheinconvenience.Ifyouarenotsatisfiedwiththeproducts,youcanreturnthegoodsbacktous.
Whenwereceivethegoods,wewillgiveyouareplacementorgiveyouafullrefund.Wehopetodobusinesswithyouforalongtime.Wewillgiveyouabigdiscountinyournextorder.
Bestregards
亲爱的朋友,
很抱愧给您带来了不方便。假如你不满意的产品,你能够把货品返还追到咱们。
当咱们收到的货品,咱们将给你一个替换或许给你全额退款。咱们期望能和你们树立贸易关系。
当您下次购买时，咱们将给您最大的扣头。
10、敦促下单，库存不多
DearX,
Thankyouforyourinquiry.
Yes,wehavethisiteminstock.Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!
Bestregards,
(name)

11、回应买家砍价
Dearx,
Thankyouforyourinterestsinmyitem.
Iamsorrybutwecantofferyouthatlowpriceyouaskedfor.Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandleavesmelimitedprofitalready.
However,wedliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Sincerely,
(name)

12、断货(outofstock)
DearX,
Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Wehopeyoulikethemaswell.Youcanclickonthefollowinglinktocheckthemout.
http://www.aliexpress
Pleaseletmeknowforanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
由于周末导致回复不行及时,先表示歉意，由于错过了最佳24小时回复时刻所以可通过自动打折的方法赢取客户。
DearX,
Iamsorryforthedelayedresponseduetotheweekend.Yes,wehavethisiteminstock.Andtoshowourapologyforourdelayedresponse,wewillofferyou10%off.PleaseplaceyourorderbeforeFridaytoenjoythisdiscount.Thankyou!
Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks.
BestRegards,
(Yourname)

13、关于付出
挑选escrow，提示扣头快完毕了
HelloX,
Thankyouforthemessage.Pleasenotethatthereareonly3dayslefttoget10%offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion).Pleasemakethepaymentassoonaspossible.Iwillalsosendyouanadditionalgifttoshowourappreciation.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Bestregards,
(Yourname)

14、兼并付出及修正价格的操作
DearX,
Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclickaddtocart,thenbuynow,andcheckyouraddressandorderdetailscarefullybeforeclickingsubmit.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)

15、提示买家赶快付款模板
DearX,
Weappreciatedyourpurchasefromus.However,wenoticedyouthathaventmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.
Ifyouhaveanyproblemsmakingthepayment,orifyoudontwanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.
Thanksagain!Lookingforwardtohearingfromyousoon.
BestRegards,
(Yourname)
DearX,
Weappreciateyourorderfromus.Youhavechosenoneofthebestsellingproductsinourstore.Itsverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyhaveXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon.
Wenoticedthatyouhadntfinishedthepaymentprocessfortheorder.Wedliketoofferyoua10%discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesntsellout.Wewillshipyourorderwithin24hoursonceyourpaymentisconfirmed.Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.
BestRegards,
(yourname)
PS:WeareoneofthebiggestsuppliersonAliExpress.Withmorethan3yearsexperienceinworldtrade,weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice.Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed.
Ifyouhaveanyquestions,pleasecontactus;wearehappytohelpyou.

16、订单超重导致无法运用小包免邮的回复
DearX,
Unfortunately,freeshippingforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillinclude
shippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)

17、海关税(customstax)
DearX,
ThankyouforyourinquiryandIamhappytocontactyou.
Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.
First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.
Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)

18、由于物流危险，卖家无法向买家国家发货时给出的回复
DearX,
Thankyouforyourinquiry.
Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)

19、已发货并奉告买家
DearX,
Thankyouforshoppingwithus.
Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)

20、物流遇到问题
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Wewouldliketoconfirmthatwesentthepackageon16Jan,2012.However,wewereinformedpackagedidnotarriveduetoshippingproblemswiththedeliverycompany.Wehavere-sentyourorderbyEMS;thenewtrackingnumberis:XXX.Itusuallytakes7daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)

21、假如买家期望供给样品，而贵公司不支持样品时，能够这样回复
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Regardingyourrequest,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).
Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.
Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)

模板五：
1）客户投诉没有收到货的模板：、
DearRosalinda,
Thanksforyourmessage,hereisyuorfriendAshleyfromChwayJerwelry,wishyouhaveanicedaythere.
Itisapitytohearthatyoustillhavenotreceivedyourparcel,foryourorderjustnowIcheckedourshippingrecord,thetrackingnumberforyourparcelisRA214154254CN,wesenditoutonOct31th,youcouldtrackitonhttps://www.usps.com/
AndjustnowItracked,itshowsthat:
Youentered:RA214154254CN
YourItemsStatusYouritemhasbeenprocessedthroughasortfacilityinSHANGHAI,CHINAPEOPLESREPat9:02pmonNovember08,2011.
ItseemsthatyourparcelhasleftChinaonNov8th,Iguesstherewassomethingwronghappenedduringtheshipmentthatleaditdelayed,causeyouknowChristmasandnewyeariscoming,therearemuchmoreparcelneedstobeshippedoutthanusualtime,thatmayleadmanyparceldelayed,butnormallyitishardlytolost.SoIwonderthatwillyoupleasekindlywaitfor1moreweek?Ifyoucouldnotreceiveditafter1week,pleasedonothesitatetocontactmeagain,ifso,Iwouldliketooffermybestservice,refundorresendispossible,Iassureyouwillnotbearanylost.
Sosorryfortheinconveniencebroughttoyou,andlookingforwardtoyourmessageagainBestwishes
YourfriendAshley
2）客户投诉色彩色差的模板：
3）客户投诉样式发错的模板：
DearRosalinda,
Thanksforyourmessage,hereisyourfriendAshleyfromChwayJerwelry,wishyouhaveanicedaythere.
Itisapitytohearthatyoureceivedawrongitem,normallyitishardlytohappen,aswehaveaseriouspackagingteam,butIknnownothingisimpossbile,soheretohelpmefindoutthereason,wouldyoumindtosendmethepictureabouttheitemyoureceived?
Pleasedonotworry,Iamanhonestseller,afterIfoundoutthereason,Iwouldliketoresendyoutherightonesorissueyoutherefundasyourprefer,Iassureyouwillnotbearanylost.
Sosorryfortheinconveniencebroughttoyou,andIamlookingforwardtoyourconfirmmessage
YourfriendAshley

4）客户投诉出售状况欠好的模板：
DearMichelle
Itisapitytohrarthatthesacrvedyouorderedonmystorestillhavenotbeenshippedout.Astheysellsquitewellonmystore,normallyitmustalsohotsaleinyourmarket.
Iguessitisbecauseofwintertime,asyouknowthescarfyouorderedonmystorearenecklacescarf,itmainlyusedinSummer,andAutumtime,soIthinkwhenthewinterpassed,yourscarvesmayhotsale,sohopeyoucouldtrytowiatformoredays.
5）客户诉苦发货太慢的模板：
DearRosalinda
Iamsosorryforthedelaydelivery,aswehavearestduringthepasttwodays,andaftertheholiday.wehavelotsofparcelsneedstobeshippedout,thatleadlostsofourparcelhavenotbeenshippedoutintime,hopeyoucouldkindlyunderstand,andwiatitinpatienc.
业务员会合理的分类管理手上的客户，了解客户的喜爱，发掘客户的需求。比方交流中发现客户有个人店肆，咱们会问客户要来网址，然后依据上面的产品整理成表格，奉告他哪些产品能够为他长时间供货，报价是多少，树立起与客户的长时间合作关系。我要求职工多学习换位考虑。咱们与国外买家的了解力肯定是不一样的，要多与客户真挚交流，耐性为他们解决问题。

其它服务注意事项：
1）包裹退回来后，要咨询客户是从头发仍是退款，不允许直接发出去；假如客户赞同从头发，要奉告客户单号；
2）客户的留言不能够漏回，漏回一次罚款50元，假如因而导致客户差评依据严峻程度罚款300-500元；

欲知更多Wish干货可扫下面二维码加微信重视

Jack
电话/微信：13480750788

长按扫二维码加微信重视

附！鹰熊汇近期开班计划表，有爱好也能够跟小编联络